Why transparency matters
In traditional property management, the management company acts as the prime contractor and the trade vendor as a subcontractor. The exchange is invisible to the property owner and quickly becomes a black box. 20–30% of every cost gets siphoned off as the management company's margin, the price paid to the actual vendor drops, and quality suffers as a result.
NOCOS instead brokers work at a published fixed rate based on the actual cost, creating a transparent transaction between owner and trade vendor. Monthly management reports make the full status of every property visible.
Tier Structure
Same repair — but the amount that reaches the field is very different.
Multi-tier subcontracting
Of what the owner pays, barely half reaches the vendor on-site. The middle margins are never disclosed, and the squeezed cost translates directly into lower workmanship and the risk of additional costs later.
Cost + fixed-rate fee (direct brokerage)
Cost and fee are fully separated on the invoice. With no middlemen in the chain, the vendor receives roughly 1.6× as much for the same total spend. Fair price = fair quality, and every cost is fully traceable.
Case Handling ReportSAMPLE
| Subject | Bathroom dryer malfunctioning | ||
|---|---|---|---|
| Reported | 2024-09-03 11:19 | Status | Closed (by management) |
| Category | Complaint (hardware) > Equipment > Water heater / bathroom | ||
| Property | Sample Mansion, Unit 102 | ||
| Contract | Active | Tenant name | Mr./Ms. Sample Taro |
* All figures, tenant names and property names are sample data. Actual reports are generated with the data of each individual case.
Case handling reportRecords every action, exchange, and outcome in chronological order — so anyone can respond immediately, even when the lead is out.
Traditional management
- Repair cost breakdown is opaque
- Management company margins are a black box
- Small repairs sometimes ordered without owner approval
- Status updates arrive late, or never
- You have to ask before any document comes out
NOCOS
- Construction billed as cost plus a fixed-rate handling fee only, fully itemized
- Fee rates publicly stated: 10% on the portion up to ¥500k / 5% on ¥500k–1M / 3% over ¥1M (excl. tax)
- Owner approval obtained before ordering as a rule, except in emergencies
- Case histories shared in the cloud with photos
- 100% paperless — always accessible
Owners may also designate their own contractor (provided they can attend move-out inspections and communicate promptly). If no contractor is designated, we select one based on workmanship, pricing, and track record.
TRANSPARENCY FLOW — The NOCOS transparency cycle
Day-to-day communication made transparent too
Not just the monthly report — every day-to-day interaction is made visible. Our internal system links case histories across the team, so any staff member can respond instantly even when the lead is unavailable. We report progress by phone and email throughout, not only at the end of the case.
Case histories are uploaded to a shared cloud with photos, so the latest information is always at hand.
operator's experience
delaying reports
no trail to look back on
A manualized first response captures the situation accurately and reports it
Not only at completion — we report progress by email and phone throughout
Case histories are uploaded to the shared cloud together with photos
Left unaddressed, it's dangerous
Information loss you can't undoWithout proper information management, documents go missing the moment you stop asking for them — or vanish entirely when staff change — an irreversible state that drags down asset value.
Lease/Estimates/Invoices/Repair history/Inspections/Photos/Manuals/etc..
Office
PM staff record
& organize
Owner
View anytime on
PC or phone
On-site
Check from
anywhere by phone