Frequently asked questions.

NOCOS is a next-generation property management service operated by INA&Associates Inc. Through a direct-remittance scheme from the guarantor company to the owner, plus full operational systematization, we offer a management plan that starts from ¥0/month.

We primarily serve the Greater Tokyo Area (Tokyo, Kanagawa, Chiba, Saitama, Gunma) and the Keihanshin region (Osaka, Kyoto, Hyogo). We're also happy to discuss other areas flexibly. Note: the ¥0/month Smart plan is available in regions where lease-renewal fees are customary (e.g., Greater Tokyo); in regions without renewal fees we recommend the Standard or Premium plan.

Yes. We accept management of even a single unit at a flat rate — condominium units, whole apartment buildings, and detached houses are all welcome.

Yes. Rent from tenants is remitted directly from the guarantor company to the owner's account, so we do not run the intermediate collection-and-remittance process. We return that cost saving to the owner as a ¥0/month fee. Even on the Smart plan, tenant acquisition, contracting, trouble response, the 24/7 call center, and move-out settlement are all included as standard. Note: the ¥0/month Smart plan is available in regions where lease-renewal fees are customary (e.g., Greater Tokyo). Because the ¥0 fee is funded by renewal admin fees, in regions without renewal fees we recommend the Standard or Premium plan.

Most individual tenants (excluding corporations — roughly 80–90%) use a rent-guarantor company, so rent is remitted directly from the guarantor to your account (close to automatic remittance). You don't need to collect rent from tenants yourself. Because we don't run the intermediate collection-and-remittance process, the low flat fee holds up. If you'd like us to collect and remit the rent on your behalf (rent collection) with a remittance statement, we recommend the Premium plan. See the payment-flow page for the full flow.

Standard (¥1,000/unit/month, ex-tax) assumes direct remittance from the guarantor to your account, and covers leasing, contracts, trouble response, arrears handling, the 24/7 call center, and move-out settlement as standard. Premium (¥2,000/unit/month, ex-tax) adds rent collection on your behalf: we hold and remit the rent to you, handle payment confirmation and deposit-settlement transfers, and issue a remittance statement — close to how a traditional management company operates. Choose Premium to cut accounting and payment-management work, or Standard to keep costs down.

Because the Smart plan is ¥0/month, no fees are charged during vacancy. Standard and Premium plans are also priced per unit (not as a percentage of rent), so charges do not fluctuate with rent.

For a property with 10 units at ¥150,000 rent each, compared to the industry-standard 5% management fee you would save approximately ¥768,000 per year, or ¥3,840,000 over five years. You can run your own scenario in the savings simulator on the top page.

Yes — you can change plans at any time during the contract period, and we adapt flexibly to your property situation or circumstances.

All you need to do as the owner is notify your current management company of cancellation. We provide a cancellation-notice template and handle the entire handover process. Switching can be completed in as little as two weeks.

Initial fees on the NOCOS side are ¥0. However, your existing contract may specify a notice period or cancellation fee, so please check your current agreement (we are happy to review it together if anything is unclear).

Yes — there is no minimum contract term and no short-term cancellation fee, so you can cancel at any time.

Absolutely. When a listing goes live, it is published to major portals such as SUUMO and AtHome and simultaneously synced automatically to inter-broker distribution systems including REINS, ATBB, ITANDI BB, and Ielove BB — so exclusive listing holds are structurally impossible. In fact, 95–98% of our signed leases come through other brokerages. See the leasing strategy page for details.

Only the advertising fee (AD, if one is set) and the new-lease administrative fee. The administrative fee is 0.5 month of total rent (one month on the Smart plan). No listing-side commission, leasing charges, or other extra costs apply.

As a rule, no. This protects owners and prospective tenants from unauthorized changes to listing terms and from bait-listing misuse. We publish to the major portals ourselves (placing brokerages may post the listing on their own websites).

All units are enrolled with a guarantor company as a rule, so any unpaid rent is covered to the owner by the guarantor. Restoration costs, cancellation fees, and renewal fees are also covered (combined cap equivalent to three months of rent at the time of handover). Eviction-suit and enforcement costs are covered separately. Arrears handling is included as standard even on the Smart and Standard plans — all you do as the owner is notify your contact by LINE or email, and we then open a ticket and handle tenant communication and the guarantor arrears procedure through to resolution.

For rent guarantee, we primarily use our designated guarantor company (other guarantors may be used depending on the property). We also recommend a fire insurance product. Tenants are free to choose their own fire insurance, but when they select the policy we recommend, the designated guarantor will cover unpaid premiums via subrogation, keeping the fire insurance valid throughout occupancy. See the Guarantee & Insurance Scheme page for details.

The fire insurance enrolled by the tenant covers contents, tenant liability, and repair costs. For detailed coverage, please refer to the product guide of each fire insurer. When trouble occurs, our NOCOS 24/7/365 call center handles first response — intake, emergency advice, and dispatch of repair contractors.

If the tenant selected the fire insurance we recommend, the designated guarantor will subrogate the unpaid premium so the policy remains valid throughout occupancy. This ensures reliable coverage and recovery in the event of water leaks or fires.

Yes, you may designate any contractor, provided they can attend move-out inspections and communicate promptly. Having the same contractor handle both the move-out condition check and the estimate prevents misunderstandings over restoration cost allocation and work scope. If no contractor is designated, we select one based on workmanship, pricing, and track record.

As a rule, no. Except in emergencies where there is no time to reach you, we obtain the owner’s approval before placing any order. The contract allows us to order small repairs up to ¥50,000 at our discretion, but in practice prior approval is our standard operating rule.

We bill only a fixed-rate handling fee based on the order amount — 10% on the portion up to ¥500,000, 5% on the portion from ¥500,000 to ¥1,000,000, and 3% on the portion above ¥1,000,000 (excl. tax) — itemized separately from cost. See the transparency page for details.

Yes — our 24/7 call center provides first-response support for nighttime and weekend issues. The status of each response is shared with the owner in real time.

We share progress with the owner in real time via email each time something happens. Response history — including photos and a timestamped log — is uploaded to a shared cloud, so you can access the latest information anytime, anywhere.